Return & Refund Policy

At Fabinest, we take pride in the quality of our custom-printed apparel. Because our items are explicitly printed based on the designs and sizes you select, our return policy is strictly designed to address errors on our end. Please read this policy carefully before initiating any return.

30-Day Resolution Window

You have exactly 30 days from the date you receive your order to report an issue and request a return or refund. Claims made after this 30-day period will unfortunately not be accepted.

1. Conditions for Approved Returns & Refunds

We do not accept returns or exchanges for buyer’s remorse, ordering the wrong size, or changing your mind, as the items are custom-printed. We strictly allow returns and will issue a full refund (and cover the return shipping costs) ONLY if the issue is our fault. This includes the following scenarios:

  • Defective/Damaged Item: The apparel arrives with tears, holes, stains, or poor manufacturing quality.
  • Poor Print Quality: The print is severely blurred, peeling, off-center, or drastically different from the design file.
  • Incorrect Item Received: We shipped the wrong design, wrong color, or wrong size (e.g., you ordered a Medium, we sent a Large).
  • Item Not as Described: The physical product fundamentally deviates from the product description on our website.

CRITICAL: The “Contact First” Rule

DO NOT send your item back to our facility without prior authorization.

Customers must contact our support team at [email protected] to get confirmation and authorization for a return. If you mail an item back to us without completing the required steps and receiving an explicit confirmation from our team, the return will be rejected, and no refund will be issued.

2. Step-by-Step Return Process

  1. Email Us: Send an email to [email protected] within 30 days of receiving your item.
  2. Provide Evidence: Include your Order Number and attach clear, high-quality photographs showing the defect, damage, or incorrect item. If it’s a sizing issue on our end, please include a photo of the item with a measuring tape across it.
  3. Wait for Review: Our quality control team will review your claim within 1-2 business days.
  4. Receive Instructions: If your claim is approved, we will email you a prepaid return shipping label (so you pay nothing for the return) and specific instructions on how to package the item.
  5. Ship it Back: Drop the package off at the designated carrier facility within 7 days of receiving the label.

3. Refund Processing

Once your returned item is received and inspected at our facility, we will send you an email notification. If the return aligns with your claim, we will process your refund immediately.

A credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.). Please allow 3 to 7 business days for your bank or credit card company to process and officially post the refund to your account.

4. Late or Missing Refunds

If you haven’t received a refund after 7 business days of our confirmation email:

  • First, check your bank account again carefully.
  • Then, contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is cleared.

If you have done all of this and you still have not received your refund, please contact us at [email protected].