OUR 30-DAY HASSLE-FREE RETURN & REFUND GUARANTEE
At Fabinest, we stand by the quality of our products. Our promise is simple: we want you to be 100% happy with your purchase. If you’re not, we’ve made returns easy, transparent, and absolutely stress-free.
Our 30-Day Happiness Guarantee
You have a generous 30 calendar days from the date your order is delivered to request a return or exchange. For all eligible domestic returns, we will provide a FREE prepaid shipping label. Your satisfaction is our priority, not an expense.
*This policy is designed for your peace of mind and significantly exceeds the industry standard of 14-day policies.
Eligibility Requirements for a Full Refund
For us to accept your return and process a full refund, the item must meet all the following conditions:
- Condition: Must be in the original, unused, and unworn state.
- Packaging: Must be returned with all original packaging, protective plastic, accessories, and tags still attached.
- Final Sale Items: Items marked as “Final Sale” or personalized/custom products are exempt and cannot be returned (unless defective).
We reserve the right to refuse a return if the item appears used, damaged, or altered in a way that prevents resale.
How to Initiate Your Easy Return
Follow these three quick steps to get your return processed:
- Step 1: Contact Us
Email our dedicated Returns Team at [email protected] with your Order Number (e.g., #FBN12345) and a brief reason for the return. - Step 2: Receive Your Label
We will review your request within 24 business hours. Once approved, you will receive an email containing your **FREE prepaid shipping label** and detailed packing instructions. - Step 3: Ship and Confirm
Package your item securely and drop it off at any [Carrier name, e.g., UPS/FedEx] location. Please save your drop-off receipt.
IMPORTANT: Items sent back to us without first requesting a return will not be accepted and will be sent back at the customer’s expense.
Refund Processing & Timeline
| Action | Timeline | Details |
|---|---|---|
| Inspection Upon Receipt | Within 1-2 Business Days | We verify the item meets all eligibility requirements. |
| Refund Issued | Within 5-7 Business Days | The refund is initiated to your original method of payment. |
| Credit Posted to Account | 3-10 Business Days | Time depends on your bank or credit card provider. We have no control over this period. |
Damages, Issues, and The “John Wick” Protocol Test
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
The Transaction Integrity Guarantee
If you were charged a different amount than what was displayed on the product page or checkout, please notify us immediately. We guarantee 100% price and fee consistency. Any discrepancy will result in a full refund of the difference and a complimentary gift for the inconvenience.